Retail Golf Services Associate

PGA Tour Superstore • Raleigh, NC

13d • $15 - $17

About The Position

The Retail Golf Services Associate executes golf club services, including re-gripping, re-shafting, and loft and lie measurements and adjustments, as well as front-end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons. The associate maintains a premier merchandise presentation and ensures that service and front-end areas, equipment, and supplies are operational and well-kept.

The role involves assessing and diagnosing golf club issues, explaining repair options, costs, and timelines to Customers, and accurately documenting service orders and work progress through the Golf & Tennis Services App. The associate provides exceptional Customer service, promotes products and services, stays informed about merchandising promotions and marketing events, and shares operational and merchandising feedback with the Sales and Service Manager. The position emphasizes ethical conduct, safety, compliance, and a clean, professional Club Services Desk.

Candidates need strong communication and organizational skills, basic computer skills with working knowledge of Microsoft Office Suite, and a high school diploma or equivalent. Two or more years in retail materials handling, club repair, or similar experience is preferred. The work requires extended periods of standing, climbing ladders, moving throughout the store, and lifting a 30-pound box overhead. Flexible availability, including nights, weekends, and holidays, is required.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Two or more years of experience in retail materials handling, club repair, or similar work is preferred.

Responsibilities

• Engage Customers and provide world-class service, building lasting relationships.
• Perform Club Services, including re-gripping, re-shafting, and loft and lie measurements and adjustments.
• Perform front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain front-end and Services merchandise at a premier stock and visual level.
• Keep Club Services and front-end areas, equipment, and supplies operational and maintained.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Maintain a clean, professional Club Services Desk and surrounding area.
• Communicate repair options, costs, and timelines clearly to Customers.
• Assess and diagnose golf club issues involving shafts, grips, and heads, and determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate service records through the Golf & Tennis Services App.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout promotions using bulletins on The Links.
• Promote, inform Customers about, and educate them on products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED