Retail Golf Services Associate

PGA Tour • Raleigh, NC

11d • Onsite

About The Position

The Retail Golf Services Associate executes golf club services such as re-gripping, re-shafting, and loft and lie measurements and adjustments, along with front-end operations including returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons. The associate maintains merchandise presentation and ensures service and front-end areas, equipment, and supplies are operational and well-kept. They assess club issues, explain repair options, costs, and timelines to customers, and document service orders and work progress accurately using the Golf & Tennis Services App. The role also supports promotional merchandising, promotes products and services, shares operational feedback with the Sales and Service Manager, and helps maintain a safe, ethical, and compliant environment. The position reports to the Sales and Service Manager.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Two or more years of experience in retail materials handling, club repair, or similar work is preferred.

Responsibilities

• Engage customers and deliver service using PGATSS Service behaviors, building lasting customer relationships.
• Perform club services, including re-gripping, re-shafting, and loft and lie measurements and adjustments.
• Handle front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain front-end and services merchandise presentation and stock levels to support sales and the customer experience.
• Keep club services and front-end areas, equipment, and supplies maintained and operational.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Maintain a clean, professional presentation at the Club Services Desk and surrounding area.
• Communicate repair options, costs, and timelines clearly to customers.
• Assess and diagnose golf club issues involving shafts, grips, and heads, and determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate service records using the Golf & Tennis Services App.
• Stay informed about promotions and marketing events and maintain merchandising presence throughout each promotion using bulletins on The Links.
• Promote, inform customers about, and educate them on products and services.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• Full reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED