Retail Golf Services Associate
About The Position
At PGA TOUR Superstore, a Club Services Associate helps deliver customer service and support golf club repairs and front-end operations. The associate performs services such as re-gripping, re-shafting, and loft and lie adjustments, as well as returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, and promotions. The role also maintains merchandise presentation and ensures service and front-end areas, equipment, and supplies are operational and well-kept. The associate assesses club issues, explains repair options, costs, and timelines to customers, and documents repair orders and work progress through the Golf & Tennis Services App. The position reports to the Sales and Service Manager and promotes the company’s products and services while supporting safe, ethical, and compliant operations.
Requirements
- Strong listening and interpersonal skills.
- Good verbal and written communication skills and the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- High school diploma or equivalent.
- Ability to learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
- Flexible availability, including nights, weekends, and holidays.
Nice To Haves
- Two or more years of experience in retail materials handling, club repair, or similar experience.
Responsibilities
- Engage customers and provide world-class service using PGATSS service behaviors, with a focus on building lasting relationships.
- Perform club services such as re-gripping, re-shafting, and loft and lie measurements and adjustments.
- Perform front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
- Maintain front-end and services merchandise at a high stock and visual presentation level.
- Keep club services and front-end areas, equipment, and supplies maintained and operational.
- Demonstrate ethical conduct, safety, and compliance across departments.
- Maintain a clean and professional club services desk and surrounding area.
- Communicate repair options, costs, and timelines clearly to customers.
- Assess and diagnose golf club issues involving shafts, grips, and heads to determine necessary repairs.
- Document repair orders, track work progress, and maintain accurate service records through the Golf & Tennis Services App.
- Stay informed about merchandising promotions and marketing events and maintain promotional merchandising using bulletins on The Links.
- Promote, inform customers about, and educate them on products and services.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
Benefits
- Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
- Company-matching 401(k) retirement plan.
- Vacation time.
- Associate merchandise discount.
- Performance-based bonus opportunities for eligible full-time and part-time associates.
- 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
