Retail Golf Services Associate
About The Position
The Retail Golf Services Associate performs golf club services and front-end operations while providing exceptional customer service. The role includes re-gripping, re-shafting, measuring and adjusting loft and lie, and handling returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons. The associate maintains merchandise presentation and ensures service and front-end areas, equipment, and supplies are clean, operational, and well-kept. The associate assesses golf club issues, explains repair options, costs, and timelines to customers, and documents service orders and work progress accurately using the Golf & Tennis Services App. The role also supports merchandising promotions, promotes products and services, shares operational and merchandising feedback with the Sales and Service Manager, and contributes to a safe, ethical, and compliant workplace. The position requires flexible availability, including nights, weekends, and holidays, and involves extended standing, climbing ladders, moving throughout the store, and lifting a 30-pound box overhead.
Requirements
- Strong listening and interpersonal skills.
- Good verbal and written communication skills and ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- High school diploma or equivalent.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to quickly learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Two or more years of experience in retail materials handling, club repair, or similar experience is preferred.
Responsibilities
- Engage with customers and provide world-class service, building lasting customer relationships.
- Perform club services, including re-gripping, re-shafting, and loft and lie measurements and adjustments.
- Perform front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
- Maintain front-end and services merchandise at a high stock and visual presentation level.
- Ensure club services and front-end areas, equipment, and supplies are maintained and operational.
- Demonstrate ethical conduct, safety, and compliance across departments.
- Keep the Club Services Desk and surrounding area clean and professionally presented.
- Communicate repair options, costs, and timelines clearly to customers.
- Assess and diagnose golf club issues involving shafts, grips, and heads to determine repairs needed.
- Document repair orders, track work progress, and maintain accurate service records using the Golf & Tennis Services App.
- Stay informed about promotions and marketing events and maintain merchandising presence throughout promotion lifecycles using bulletins on The Links.
- Promote, inform customers about, and educate them on products and services.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
Benefits
- Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
- Company-matching 401(k) retirement plan.
- Vacation time.
- Associate merchandise discount.
- Performance-based bonus opportunities for eligible full-time and part-time associates.
- 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
