Retail Golf Services Associate

PGA Tour • Scottsdale, AZ

12h

About The Position

The Retail Golf Services Associate executes golf club services—including re-gripping, re-shafting, and loft and lie measurements and adjustments—and front-end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, and promotions. The role supports a premier merchandise presentation and ensures service and front-end areas, equipment, and supplies remain operational, clean, and well-maintained. The associate assesses golf club issues, explains repair options, costs, and timelines to Customers, and documents service orders and progress accurately. The position also promotes products and services, supports merchandising events, and contributes to a safe, ethical, and compliant store culture. The role reports to the Sales and Service Manager.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen quickly with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• 2+ years in retail materials handling, club repair, or similar experience.

Responsibilities

• Engage Customers and provide world-class service using PGATSS Service behaviors.
• Build lasting Customer relationships.
• Perform Club Services such as re-gripping, re-shafting, and loft and lie measurements and adjustments.
• Perform front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain front-end and services merchandise presentation and stock levels to support sales and Customer experience.
• Keep Club Services and front-end areas, equipment, and supplies maintained and operational.
• Promote ethical conduct, safety, and compliance across departments.
• Maintain a clean and professional Club Services Desk and surrounding area.
• Communicate repair options, costs, and timelines clearly to Customers.
• Assess and diagnose golf club issues involving shafts, grips, and heads, and determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate service records using the Golf & Tennis Services App.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presentation throughout each promotion using bulletins on The Links.
• Inform, educate, and promote Customers on products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED