Retail Golf Services Associate

PGA Tour • Sugarloaf, GA

4d

About The Position

The Retail Golf Services Associate, identified in the position summary as a Club Services Associate, reports to the Sales and Service Manager. The role performs golf club services such as re-gripping, re-shafting, and loft and lie measurements or adjustments, along with front-end operations including returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons. The associate helps maintain attractive merchandise presentation and ensures service and front-end areas, equipment, and supplies are operational and well-kept.

The role provides customer service by assessing golf club issues, explaining repair options, costs, and timelines, and accurately recording service orders and repair progress through the Golf & Tennis Services App. The associate promotes products and services, keeps current on merchandising promotions and marketing events, and shares operational and merchandising feedback with the Sales and Service Manager. The position emphasizes safety, ethical conduct, compliance, and a clean, professional work area.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Two or more years of experience in retail materials handling, club repair, or similar experience; preferred.

Responsibilities

• Engage with customers and provide world-class service using PGATSS service behaviors.
• Build lasting customer relationships.
• Perform club services, including re-gripping, re-shafting, and loft and lie measurements and adjustments.
• Perform front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain front-end and services merchandise presentation at a high stock and visual standard.
• Keep club services and front-end areas, equipment, and supplies maintained and operational.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Maintain a clean and professional club services desk and surrounding area.
• Communicate repair options, costs, and timelines clearly to customers.
• Assess and diagnose issues with golf club shafts, grips, and heads to determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate service records through the Golf & Tennis Services App.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout promotions using bulletins on The Links.
• Promote, inform customers about, and educate them on products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical coverage beginning on day one for eligible full-time associates.
• Dental coverage beginning on day one for eligible full-time associates.
• Vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• Full reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED