Retail Generalist Associate - Castle Rock Store

Goodwill of Colorado • Castle Rock, CO

16h

About The Position

The Associate II, Retail Generalist, uses knowledge of retail products, merchandising, pricing, and quality inspection to provide back-up support across all areas of the retail store. Depending on the store’s needs, the associate may receive donations, handle materials, process hardline and softline goods, work on the sales floor, operate cash registers, and process E-Commerce products. The role involves working in both a production environment and on the sales floor, interacting with customers, and providing excellent customer service in support of Goodwill of Colorado’s mission.

The role requires attention to detail, sound decisions, flexibility as schedules and tasks change, and the ability to obtain required on-the-job and powered-equipment certifications. Work may include prolonged standing, bending, and lifting, and the schedule may include weekends, evenings, holidays, and occasional overtime.

Requirements

• High school diploma or equivalent is preferred.
• One year of experience in retail, product placement, or merchandising is desired.
• One year of cash-handling experience is preferred.
• High attention to detail and ability to make decisions.
• Ability to adapt to frequently changing work schedules and tasks.
• Ability to obtain certification in employee positions through completion of On the Job (OJT) documentation.
• Ability to obtain Powered Equipment Operator certification and safely operate equipment.
• Ability to operate a hydraulic baler.
• Ability to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
• Ability to lift up to 75 pounds and use a dolly and pallet jack as required.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.

Nice To Haves

• One year of experience in retail, product placement, or merchandising.
• One year of cash-handling experience.
• A high school diploma or equivalent.

Responsibilities

• Cross-train in other departments and provide back-up coverage as needed.
• Work with department supervisors to identify staffing needs and areas requiring support to meet store goals.
• Receive customer donations, including loading and unloading products with care.
• Sort and inspect donated items, assess their quality and value, price them, and research value when necessary.
• Use certified equipment and tools to move and store donated products.
• Keep the sales floor stocked according to store policies and procedures.
• Process cashier transactions accurately and maintain a balanced cash drawer using a computer-based point-of-sale system.
• Assist customers with product questions and provide excellent customer service.
• Keep production and sales floor areas organized, stocked, and clean.
• Process E-Commerce products accurately and move them efficiently through the E-Commerce process.
• Rotate or pull old and unsold products from the sales floor so that product selection remains fresh.
• Help maintain a safe working environment for employees and customers.
• Perform additional duties as required.

Benefits

• Daily Pay access, a voluntary benefit that lets employees access their pay on their own schedule.
• Eligible full-time Retail and Sales/Operations Division employees may receive medical, dental, and vision insurance.
• Eligible full-time Retail and Sales/Operations Division employees may receive short-term disability and long-term disability coverage.
• Eligible full-time Retail and Sales/Operations Division employees may receive life and accidental death and dismemberment coverage.
• Flexible Spending Accounts are available to eligible full-time Retail and Sales/Operations Division employees.
• Voluntary supplemental benefit offerings are available to eligible full-time Retail and Sales/Operations Division employees.
• Paid time off for eligible positions, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Employees may contribute to the retirement plan on a pre-tax or post-tax (Roth) basis; participants must be at least 18 years old.
• Goodwill of Colorado is an employer eligible for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED