Retail General Manager, South Coast Plaza

Vuori • Costa Mesa, CA

1d • Onsite

About The Position

Vuori is seeking a Retail General Manager to lead the retail sales team by example, build customer connections, and communicate the brand’s values through product knowledge and an optimistic approach. The manager maintains retail sales and customer-experience standards while supporting a fast-paced, team-based store environment.

The role combines customer service, sales performance, team leadership, inventory and shipment management, and daily store operations. The Retail General Manager works with the Regional Manager on maintenance, sales strategy, community, and team management to help the business run successfully.

Requirements

• Available for morning and/or evening shifts, working 8-hour shifts five days per week, and available at least one weekend day.
• Demonstrate punctuality and reliable attendance in accordance with scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• Customer-service expertise, including creating experiences, developing customer relationships, embracing the social aspects of sales, and proactively handling customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eagerness to develop new skills and responsiveness to feedback.
• Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
• Willingness to stay active and move throughout the store during each shift.
• Willingness to reach, bend, and use a step stool or ladder when needed.
• Willingness to work in an environment with bright lights and music.
• Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

• Create an unforgettable customer experience and help ensure every customer receives excellent service.
• Take ownership of the sales floor and team, keeping customer experience the first priority.
• Prepare fitting rooms, find sizes, and provide customers with knowledgeable feedback about merchandise style and fit.
• Follow up with customers about purchases, new products, and replenishment, and invite them to upcoming events.
• Stay informed about new and popular products and share product knowledge with customers and the team.
• Motivate the sales team to achieve sales goals in a team-based commission environment.
• Develop product knowledge across the broader fashion landscape, especially activewear, to serve customers as an expert.
• Lead team projects while maintaining a focus on customer experience.
• Communicate inventory needs to support business goals.
• Lead product shipment processing and inventory management.
• Work with the Regional Manager on daily maintenance, sales strategy, community, and team management.
• Lead daily store maintenance, including restocking, visual merchandising, re-ticketing, and cleaning.
• Open and close the store while following protocols and safety standards.
• Encourage employees, under the Regional Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.

Benefits

• Health insurance
• Savings and retirement plan
• Employee Assistance Program
• Vuori discount and industry perks
• Paid time off
• Wellness and fitness benefits
• Commission estimated to range from $30,000 to $35,000, depending on factors including store performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed