Department Manager- South Coast Plaza 1

H&M Group•Costa Mesa, CA

3d•$26 - $31•Onsite

About The Position

The Department Manager leads and supports the store team, building an inclusive and collaborative culture while helping the team and H&M succeed. The role ensures an excellent operational and visual experience for customers and colleagues, evaluates store strengths and opportunities, monitors competitors, analyzes sales, and develops plans to improve results and profits. The manager owns the department’s customer experience and commercial execution, including sales and budget goals, customer service, product presentation, stock, and cost-efficient operations. They keep the team informed about fashion and trends, provide product knowledge, and oversee recruitment, onboarding, performance management, development, scheduling, and communication. The role also ensures that store procedures, routines, legal requirements, and operational and visual standards are followed, and includes responsibility for opening and closing the store.

Requirements

Be a strong leader who enjoys taking responsibility for others.
Be ambitious, an effective communicator, and supportive.
Be an analytical solution finder and capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Ensure the total OMNI customer experience and visual and commercial curation in the store align with global guidelines.
Represent the H&M brand positively during customer interactions.
Assess department strengths, identify commercial opportunities, and act on them.
Establish and analyze sales and budget goals and create plans to optimize results.
Ensure customer service across the store and support the team in actively promoting and selling products.
Follow up on promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Manage the department cost-effectively and ensure fitting room, checkout, transaction, return, exchange, and administrative routines are handled correctly.
Stay current on fashion, trends, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team and collaborate with the in-store Visual Merchandiser team.
Give and receive feedback, plan and schedule the team, and communicate regularly with store colleagues.
Ensure procedures, routines, and legal requirements are followed throughout the store.
Participate in relevant onboarding, introduction processes, training, and courses.
Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
Ensure high fashion quality and visual and commercial product presentation, including good garment care.
Secure good stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and market or regional requirements.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.