Department Manager- South Coast Plaza 1

H&M•Costa Mesa, CA

1d•Onsite

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative, and entrepreneurial culture. The role is responsible for delivering an excellent operational, visual, and omnichannel customer experience while understanding the store’s strengths, opportunities, and competitors. The manager analyzes sales and budgets and develops plans to optimize results and profits. The position oversees customer service, commercial execution, department operations, recruitment, onboarding, performance management, team development, scheduling, and communication. It also ensures that store procedures, legal requirements, visual standards, stock routines, and in-store technology and omnichannel services are followed. The Department Manager contributes to a clean, organized, and well-presented sales floor and back of house, and is responsible for opening and closing the store.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Effective communication skills.
Supportive approach.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Lead and support the team, promoting an inclusive culture, collaboration, and an entrepreneurial spirit.
Manage the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively during customer interactions and ensure customer service is provided throughout the store.
Identify department strengths and commercial opportunities, and act on them.
Establish and analyze sales and budget goals and create plans to optimize results and profits.
Support the team in actively promoting and selling products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Manage the department cost-effectively and ensure correct fitting room, checkout, transaction, return, exchange, and administrative routines.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides customers with product and fashion knowledge and other relevant information.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team, and collaborate with the in-store Visual Merchandiser team.
Give and receive feedback and plan and schedule the team.
Communicate regularly with store colleagues to inform, motivate, and inspire them through meetings and other communication.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, training, and development processes.
Maintain a clean and tidy sales floor and back of house, including stockroom areas.
Ensure high fashion quality, visual and commercial product presentation, and good garment care.
Maintain stock levels and provide allocation input to the Area team.
Ensure garment-cycle, delivery, presentation, and fitting room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store according to applicable guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.