Retail General Manager, South Coast Plaza

Vuori, Inc • Costa Mesa, CA

2d • $85,000 - $101,000

About The Position

The Retail General Manager at Vuori leads the retail sales team by example, builds connections with customers, and communicates Vuori’s brand values through product knowledge and an optimistic approach. The role encourages the team to maintain Vuori’s standards for retail sales and customer experience.

The General Manager helps create memorable customer experiences, drives sales goals in a team-based commission environment, leads store operations and inventory management, and works with the Regional Manager on sales strategy, community engagement, and team management. The position also oversees daily store maintenance and opening and closing procedures.

Requirements

• Available for morning and/or evening shifts of 8 hours, 5 days per week, and at least one weekend day.
• Demonstrate punctuality and reliable attendance in accordance with scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• Customer-service expertise, including creating customer experiences, building relationships, embracing the social aspects of sales, and handling customer concerns positively and proactively.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to learn new procedures and processes quickly.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eagerness to develop new skills and responsiveness to feedback.
• Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
• Willingness to stay active and move throughout the store during each shift.
• Willingness to reach, bend, and use a step stool or ladder when needed.
• Willingness to work in an environment with bright lights and music.
• Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

• Work with the sales team to ensure each customer receives the best possible experience.
• Take ownership of the sales floor and sales team, keeping customer experience the first priority.
• Prepare fitting rooms, find sizes, and give customers knowledgeable feedback on merchandise style and fit.
• Build customer relationships by following up about purchases, new products, replenishment, and upcoming events.
• Stay informed about new and successful products and share that knowledge with customers and the team.
• Motivate the sales team to achieve goals in a team-based commission environment.
• Develop product knowledge across fashion and activewear to serve as an expert for customers.
• Lead team projects while maintaining focus on customer experience.
• Communicate inventory needs to support business goals.
• Lead product shipment processing and inventory management.
• Work with the Regional Manager on daily maintenance, sales strategy, community, and team management.
• Lead daily store maintenance, including restocking, visual merchandising, re-ticketing, and cleaning.
• Follow protocols and safety standards when opening and closing the store.
• Encourage employees, under the Regional Manager’s guidance, to meet expectations for effort, punctuality, and role responsibilities.

Benefits

• Health Insurance
• Savings and Retirement Plan
• Employee Assistance Program
• Generous Vuori Discount & Industry Perks
• Paid Time Off
• Wellness & Fitness benefits
• Base salary of $85,000 to $101,000 annually
• Commission estimated to range from $30,000 to $35,000, depending on factors including store performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed