Keyholder (PT) - South Coast Plaza
About The Position
The Keyholder is a results-oriented retail leader who works from the sales floor to convert customer traffic into revenue, elevate the customer experience, and help the team exceed goals. The role focuses on clienteling, coaching, and creating brand-building customer interactions. The Keyholder leads by example in sales and customer engagement, motivates and coaches associates, and supports store operations. Responsibilities include opening and closing the store, maintaining a sales-focused floor and organized stockroom, and monitoring performance indicators and customer feedback.
Requirements
- Prior retail leadership or keyholder experience.
- Proven ability to drive sales and influence team performance.
- Strong clienteling skills and a customer-first mindset.
- High energy, strong communication skills, and a passion for results.
- Commitment to the CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun.
- Proven work experience as a Supervisor, Key holder, or Assistant Manager.
- Basic understanding of sales principles and customer service practices.
- Proficiency in Apple products, G-suite, and omni-channel POS systems.
- Solid communication and interpersonal skills.
- Ability to work in the store alone.
- Flexible scheduling and availability to work retail hours, which may include days, evenings, weekends, and/or holidays.
- High school degree.
Responsibilities
- Lead by example in achieving and exceeding individual and store sales goals.
- Proactively engage customers, assess their needs, and provide personalized styling solutions.
- Build and maintain client relationships through clienteling and follow-up.
- Identify cross-selling and upselling opportunities.
- Use product knowledge to communicate value and drive conversions.
- Inspire associates to deliver high-performance selling behaviors and create a dynamic, results-focused sales culture.
- Coach team members in real time on selling techniques and client engagement.
- Execute UNTUCKit University training and reinforce daily performance conversations.
- Open and close the store while being accountable for results and standards.
- Maintain a visually compelling, sales-focused sales floor.
- Keep the stockroom organized to support selling efficiency.
- Monitor KPIs and contribute insights based on customer feedback and sales trends.
Benefits
- Retirement plan (401k).
- Paid time off and public holidays.
- Training and development.
- Casual working environment.
- Wellness resources.
- 50–75% employee discount.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
