Team Lead (South Coast Plaza)

Moncler Group•Costa Mesa, CA

4d•Onsite

About The Position

The Team Lead is a Moncler Brand ambassador who assists the Store Manager and Client Advisor Manager (CAM) in coaching and developing the team, building Client relationships, achieving sales goals, and delivering a high level of Client experience. The role serves as a model for the team and supports store management with operational responsibilities while representing Moncler’s Brand values and behaviors. The Team Lead supports client development and store performance by using clienteling tools, maintaining a personal client book, exceeding personal sales targets, communicating business priorities, and contributing to action plans. The position also provides product and market feedback, supports inventory and other operational processes, and helps ensure Company policies, Brand standards, and grooming guidelines are followed. The role calls for a collaborative, client-focused leader who can contribute to a positive work environment, uphold professional and ethical standards, and perform additional duties as assigned by management or the Company.

Requirements

Minimum 5 years of progressive retail experience.
Minimum 2 years of supervisory experience.
Ability to lead by example, inspire, and support team members.
Managerial courage.
Client-centric approach and ability to thrive in a fast-paced, dynamic environment.
Proven record of successful sales generation and client development.
Ability to drive results without compromising ethics or quality.
Strong business acumen and analytical skills, including the ability to read and analyze reports and perform fundamental analysis.
Professional presentation and effective verbal and written communication with internal stakeholders at all levels and with Clients.
Technological proficiency, including Microsoft Word, Excel, and Outlook.

Nice To Haves

Luxury retail experience is preferred.

Responsibilities

Support the team in building long-term Client relationships and use clienteling tools effectively.
Promote a client-centric mindset and an elevated Client experience through engaging CEM segments.
Communicate retail strategy, business priorities, and performance information through briefings, training, and ongoing coaching.
Exceed personal sales targets and model effective client development, conversion, and relationship building.
Develop and maintain a Client database and personal client book, contributing to store performance and new Client acquisition.
Support the development and execution of action plans to drive business and product performance using clienteling, visual merchandising, training, and team feedback.
Provide the Corporate Merchandising team with feedback on product performance, quality, Client insights, competitors, trends, and business opportunities.
Share product knowledge and business insights to support sell-through targets and sales action plans.
Ensure Company policies, Brand standards, and grooming guidelines are communicated and consistently implemented.
Support inventory management and other operational processes as needed.
Partner with Store Management to ensure operational standards support an elevated Client experience and effective daily business.
Contribute to store objectives, cooperation across the team, and a positive work environment.
Lead by example and follow Company policies and procedures while maintaining high standards of Client service, professionalism, and ethics.
Perform additional duties and responsibilities as required and communicated by management or the Company.