Keyholder (PT) - South Coast Plaza

UNTUCKit•Costa Mesa, CA

3d•Onsite

About The Position

The Keyholder is a results-oriented retail leader who leads from the sales floor in a performance-driven environment. The role focuses on converting customer traffic into sales, delivering personalized customer experiences, building client relationships, and inspiring associates to meet and exceed individual and store goals. The Keyholder also supports store operations by opening and closing the store, maintaining sales-floor and stockroom standards, and monitoring performance indicators. This is a part-time position with hours that may vary. Retail hours may include days, evenings, weekends, and holidays. The listed pay range is $20–$21 per hour.

Requirements

Proven work experience as a Supervisor, Keyholder, or Assistant Manager.
Basic understanding of sales principles and customer service practices.
Proficiency with Apple products, G-suite, and omnichannel POS systems.
Solid communication and interpersonal skills.
Ability to work in the store alone.
Flexible scheduling and availability to work retail hours, which may include days, evenings, weekends, and holidays.
High school degree.
Customer-first mindset, strong clienteling skills, high energy, communication skills, and a passion for results.

Nice To Haves

Prior retail leadership or keyholder experience.
Demonstrated ability to drive sales and influence team performance.
Commitment to the CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun.

Responsibilities

Lead by example in achieving and exceeding individual and store sales goals.
Proactively engage customers, assess their needs, and provide personalized styling solutions.
Build and maintain client relationships through clienteling and follow-up.
Identify cross-selling and upselling opportunities to maximize transactions.
Use product knowledge to communicate value and drive conversions.
Inspire associates to demonstrate high-performance selling behaviors and create an energetic, results-focused sales culture.
Coach team members in real time on selling techniques and client engagement.
Execute UNTUCKit University training and reinforce daily performance conversations.
Open and close the store while maintaining accountability for results and standards.
Maintain a visually compelling, sales-focused sales floor.
Organize the stockroom to support selling efficiency.
Monitor KPIs and contribute insights based on customer feedback and sales trends.
Work in the store alone when required.