Retail General Manager

Visionworks•Succasunna, NJ

About The Position

A Visionworks General Manager leads both the people and the business at a store. The role is suited to a business-savvy, self-starting leader who understands profitability and the factors that drive success. The General Manager oversees a service-driven team and works to provide a simple, human, and bold patient and customer journey, from a doctor appointment through eyewear pickup. The role is responsible for achieving financial and performance goals while protecting the patient and customer experience.

Requirements

High school diploma or GED required.
Three or more years of related experience required.
Licensed General Managers must have a current State Opticians License.

Nice To Haves

Bachelor’s degree preferred.
Optical management experience preferred.

Responsibilities

Maximize store profitability while meeting or exceeding financial and performance goals without compromising the patient and customer experience.
Engage regularly with the Doctor to discuss business needs, associates, and the patient and customer experience.
Plan and prepare the business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services.
Hire, train, coach, develop, and support store associates so they perform their roles effectively and deliver a strong patient and customer experience.
Remove obstacles and resolve issues affecting the patient and customer experience.
Lead, execute, and improve broad operational activities to meet the store’s financial and customer experience goals.