Retail General Manager, Greenwich

Vuori, Inc • Greenwich, CT

10d • $94,000 - $115,000 • Onsite

About The Position

The Retail General Manager leads Vuori’s retail sales team by example, building customer connections and communicating the brand’s values through product knowledge and an optimistic approach. The role ensures the team maintains Vuori’s standards for retail sales and customer experiences. The General Manager oversees the sales floor, customer service, sales goals, inventory and shipments, store maintenance, and daily opening and closing procedures, working with the Regional Manager to support store operations and performance.

Requirements

• Available for morning and/or evening shifts of 8 hours, 5 days per week, including at least one weekend day.
• Demonstrated punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• Customer service expertise, including creating experiences, building customer relationships, embracing the social aspect of sales, and proactively addressing customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eager to develop new skills and responsive to feedback.
• Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
• Willingness to stay active and move throughout the store during each shift.
• Willingness to reach, bend, and use a step stool or ladder when needed.
• Willingness to work in an environment with bright lights and music.
• Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

• Create an unforgettable customer experience and work with the sales team to ensure customers receive the best experience possible.
• Take ownership of the sales floor and team, keeping customer experience the first priority.
• Prepare fitting rooms, find sizes, and provide customers with knowledgeable feedback on merchandise style and fit.
• Follow up with customers about purchases, new products, replenishment, and upcoming events.
• Stay informed about new and best-selling products and share that knowledge with customers and the team.
• Motivate the sales team to achieve goals in a team-based commission environment.
• Develop product knowledge across fashion and activewear and serve as an expert for customers.
• Lead team projects while maintaining focus on the customer experience.
• Communicate inventory needs to support business goals.
• Lead product shipment processing and inventory management.
• Work with the Regional Manager on daily maintenance, sales strategy, community, and team management.
• Lead daily store maintenance, including restocking, visual merchandising, re-ticketing, and cleaning.
• Follow protocols and safety standards when opening and closing the store.
• Encourage employees, under the Regional Manager’s guidance, to give their best, be punctual, and fulfill role responsibilities.

Benefits

• Health insurance
• Savings and retirement plan
• Employee Assistance Program
• Vuori discount and industry perks
• Paid time off
• Wellness and fitness benefits
• Commission estimated at $20,000 to $25,000, depending in part on store performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed