Retail General Manager, Greenwich

Vuori • Greenwich, CT

9d

About The Position

Vuori is seeking a Retail General Manager to lead the retail sales team by example, build connections with customers, and communicate the brand’s values through product knowledge and an optimistic outlook. The manager encourages the team to uphold Vuori’s standards for retail sales and customer experience.

This role combines customer service and sales leadership with store operations. The Retail General Manager motivates the team to achieve sales goals in a team-based commission environment, supports inventory and shipment processing, maintains store presentation and daily operations, and works with the Regional Manager on sales strategy, community, and team management.

Requirements

• Available for morning and/or evening shifts, working 8-hour shifts five days per week, including at least one weekend day.
• Demonstrated punctuality and attendance, with adherence to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• Strong customer service skills, including the ability to create customer experiences, build relationships, embrace the social aspect of sales, and proactively address customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow-through.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eagerness to develop new skills and responsiveness to feedback.
• Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
• Willingness to stay active and move throughout the store during each shift.
• Willingness to reach, bend, and use a step stool or ladder when needed.
• Willingness to work in an environment with bright lights and music.
• Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

• Ensure customers receive a high-quality experience and make customer experience the priority on the sales floor.
• Prepare fitting rooms, find sizes, and provide knowledgeable and honest feedback about merchandise style and fit.
• Build lasting customer relationships through follow-up about purchases, new products, and replenishment, and invitations to store events.
• Stay informed about new and popular products and share product knowledge with customers and team members.
• Motivate the sales team to achieve sales goals in a team-based commission environment.
• Develop product knowledge of the broader fashion landscape, particularly activewear.
• Lead the team in completing projects while maintaining focus on customer experience.
• Communicate inventory needs to support business goals.
• Lead product shipment processing and inventory management.
• Work with the Regional Manager on daily maintenance, sales strategy, community, and team management.
• Lead daily store maintenance, including restocking, visual merchandising, re-ticketing, and cleaning.
• Follow safety standards and store protocols when opening and closing the store.
• Encourage employees, under the Regional Manager’s guidance, to give full effort and meet punctuality and role responsibilities.

Benefits

• Health insurance
• Savings and retirement plan
• Employee Assistance Program
• Vuori discount and industry perks
• Paid time off
• Wellness and fitness benefits
• Commission estimated to range from $20,000 to $25,000, depending on factors including store performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed