Retail General Manager

Visionworks • Ellicott City, MD

99d • $58,656 - $70,768

About The Position

A Visionworks General Manager leads the store’s people and business, using business and financial acumen to drive profitability and performance while maintaining a strong patient and customer experience. The General Manager leads a service-oriented team and works to provide a simple, human, and bold journey from a doctor appointment through eyewear pickup.

The role involves coordinating daily store activity, including customer traffic, doctor appointments, and scheduled eyewear services; partnering regularly with the Doctor on business needs, associates, and the patient/customer experience; and hiring, training, coaching, developing, and supporting associates. The General Manager also resolves obstacles in the customer journey and leads broad operational activities to meet store financial and customer experience goals.

Requirements

• High school diploma or GED.
• At least three years of related experience.

Nice To Haves

• Bachelor’s degree preferred.
• Optical management experience preferred.

Responsibilities

• Maximize store profitability while maintaining the patient/customer experience by setting and exceeding financial and performance goals.
• Engage regularly with the Doctor about business needs, associates, and the patient/customer experience.
• Prepare and plan daily business by managing incoming traffic, doctor appointments, and scheduled eyewear services.
• Hire, train, coach, develop, and support store associates so they perform their roles effectively and deliver a strong patient/customer experience.
• Remove obstacles and resolve issues in the patient/customer experience as needed.
• Lead, execute, and improve broad operational activities to meet the store’s financial and customer experience goals.

Benefits

• Vision coverage.
• Paid parental leave.
• Bereavement leave.
• 401(k) savings plan.
• Paid time off.
• Milestone anniversary awards.
• Medical and dental coverage for full-time employees.
• Exclusive employee discounts.
• Potential eligible bonuses, equity, and commissions as part of the compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED