Retail General Manager

Story Cannabis•Hilliard, OH

About The Position

The Retail General Manager oversees the day-to-day operations of a busy retail store, including financials, physical inventory, cannabis storage, team leadership, and the cleanliness and organization of the store. The role ensures professional, safe, and compliant customer service and distribution while supporting store goals and financial performance.

Requirements

High school diploma or GED equivalent.
At least 3 years of retail management experience within the cannabis industry.
Verifiable product knowledge of flower, concentrates, edibles, topicals, dosing instructions, extraction methods, and methods of consumption.
Strong knowledge of point-of-sale and industry compliance tools, specifically Dutchie and Metrc.
Must be over 21 years of age.
Must consent to a background check.
Must have a valid state-issued ID or U.S. passport.
Must have reliable transportation.
Must have no scheduling restrictions.
Must be able to occasionally lift more than 50 pounds.
Must be able to sit or stand for long periods.

Nice To Haves

Associate degree.

Responsibilities

Maintain a professional and safe distribution process for customers in compliance with state and local guidelines.
Ensure stored cannabis is accounted for and maintain adequate inventory for daily operations.
Motivate team members, solve problems effectively, and take intentional steps toward accomplishing goals.
Handle cash and debit transactions accurately while maintaining a balanced cash drawer.
Regularly review store sales goals and KPIs to improve operations and financial performance.
Unpack, sort, count, and label merchandise, including items requiring special handling or refrigeration.
Train and develop budtenders, shift leads, and assistant general managers.
Receive store and inventory supplies.
Provide exceptional customer service.
Perform other duties as required to meet department and company goals and objectives.