Retail General Manager, Malibu

Vuori•Malibu, CA

About The Position

The Retail General Manager leads Vuori’s retail sales team by example, building customer connections and communicating the brand’s values through product knowledge and an optimistic outlook. The role encourages the team to uphold Vuori’s standards for retail sales and customer experience. The General Manager supports sales and store operations, leads team members in daily activities, and works with the Regional Manager to help the business run smoothly and successfully.

Requirements

Available for morning and/or evening shifts of eight hours, five days per week, including at least one weekend day.
Demonstrate punctuality and reliable attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating positive experiences, developing customer relationships, and proactively addressing concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Create an excellent customer experience and ensure it remains the sales team’s first priority.
Support customers on the sales floor, including preparing fitting rooms, finding sizes, and providing knowledgeable feedback about merchandise style and fit.
Follow up with customers about purchases, new products, and replenishments, and invite them to upcoming events.
Stay informed about new and popular products and share product knowledge with customers and the team.
Motivate the sales team to achieve sales goals in a team-based commission environment.
Build expertise in the broader fashion landscape and activewear to better serve customers.
Lead the team in completing projects while keeping customer experience a priority.
Communicate inventory needs to support business goals.
Lead product shipment processing and inventory management.
Work with the Regional Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store upkeep, including restocking, visual merchandising, re-ticketing, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees, under the Regional Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.