Retail General Manager, Malibu

Vuori, Inc • Malibu, CA

3d • $85,500 - $101,200

About The Position

The Retail General Manager leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic approach. The role encourages the team to uphold Vuori’s retail sales and customer experience standards.

The General Manager is responsible for creating a strong customer experience, achieving sales goals, managing product and inventory, and overseeing store operations. In collaboration with the Regional Manager, the role supports sales strategy, community engagement, and team management to help the business run smoothly and successfully.

Requirements

• Available for morning and/or evening shifts, working 8-hour shifts, 5 days per week, and available at least one weekend day.
• Demonstrate punctuality and reliable attendance in accordance with scheduled shifts.
• Ability to build relationships with customers and colleagues.
• Strong customer service skills, including creating customer experiences, developing relationships, embracing the social aspects of sales, and responding positively and proactively to customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to learn new procedures and processes quickly.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eagerness to develop new skills and responsiveness to feedback.
• Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
• Willingness to remain active and move throughout the store during each shift.
• Willingness to reach, bend, and use a step stool or ladder when needed.
• Willingness to work in an environment with bright lights and music.
• Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

• Create an unforgettable customer experience and ensure the sales team prioritizes customer needs.
• Take ownership of the sales floor and support the team in providing excellent service.
• Prepare fitting rooms, locate sizes, and offer informed feedback on merchandise style and fit.
• Follow up with customers about purchases, new products, and replenishments, and invite them to store events.
• Stay informed about new and popular products and share product knowledge with customers and the team.
• Motivate the sales team to achieve sales goals in a team-based commission environment.
• Develop product knowledge across fashion and activewear to serve as an expert for customers.
• Lead the team in completing projects while maintaining a focus on customer experience.
• Communicate inventory needs to support business goals.
• Lead shipment processing and inventory management.
• Work with the Regional Manager on store maintenance, sales strategy, community, and team management.
• Lead daily store maintenance, including restocking, visual merchandising, re-ticketing, and cleaning.
• Open and close the store while following safety standards and protocols.
• Encourage employees, under the guidance of the Regional Manager, to meet expectations for effort, punctuality, and role responsibilities.

Benefits

• Health insurance
• Savings and retirement plan
• Employee Assistance Program
• Vuori discount and industry perks
• Paid time off
• Wellness and fitness benefits
• Base salary of $85,500 to $101,200 annually
• Commission estimated to range from $10,000 to $15,000, depending in part on store performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed