Retail General Manager Olathe

Office Depot•Olathe, KS

10d•$50,500 - $72,000

About The Position

The General Manager is responsible for growing sales and services and achieving results in sales, services, operations profit, and customer and community relationships. The role drives the customer experience and sales-service culture, manages sales performance, identifies sales opportunities, and develops store strategies to meet sales and operational goals, increase conversion rates, and drive customer traffic. The General Manager leads associate training, development, talent assessment, succession planning, and performance management. The role motivates and coaches associates, fosters an inclusive workplace, and promotes a customer-first environment. It also engages with the local community and hosts in-store events with small and medium businesses to build client relationships, improve retention, and increase brand awareness and loyalty. The position is responsible for hiring, merchandising, store operations, and execution of company standards. It resolves associate and customer concerns and partners with business partners as needed. As an External Key Carrier, the General Manager helps ensure building and associate safety and security and performs opening and closing procedures. The role also completes required management training and certifications and adheres to applicable legal and safety requirements.

Requirements

High school diploma or equivalent required.
2–4 years of management experience, or equivalent skills gained through an internal development program.
Strong business acumen and sound judgment, with proven people-management abilities.
Demonstrated leadership skills and the ability to lead, coach, and positively influence at all levels while working independently and as part of a team.
Excellent verbal and written communication skills.
Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
Proficiency with computers, job-related technology, and POS systems for accessing and processing information and merchandise.

Nice To Haves

Bachelor’s degree in Business, Marketing, Retail Management, or a related field.

Responsibilities

Lead, coach, and inspire associates to build trust, brand loyalty, and exceptional customer service; train and develop associates at all levels and maintain talent bench strength and succession plans.
Deliver a strong customer experience by observing, listening, interacting with, and following up with customers, resolving concerns, and ensuring effective use of customer-service tools, systems, and training.
Engage with the local community to strengthen client relationships, customer retention, brand awareness, and loyalty.
Manage associate performance, talent assessment, development, recognition, and appraisals; provide direction, coaching, and timely feedback; manage conflicts and work with business partners to resolve concerns.
Increase sales and profitability, identify sales opportunities, and develop strategies to achieve sales and operational goals.
Plan staffing needs using the labor model and workforce management system to support effective, cost-efficient scheduling.
Manage inventory, assets, expenses, merchandise flow-through, replenishment, and operational controls, including receiving, data entry, cash handling, and payroll control.
Oversee merchandising and store operations; maintain store appearance, signage, labeling, merchandise presentation, and company standards.
Lead daily, weekly, and monthly store meetings and communicate company initiatives, policies, procedures, operational updates, benefits, and programs.
As an External Key Carrier, help ensure building and associate safety and security and perform opening and closing duties, including alarm activation and deactivation, cash handling, store balancing, and related system processes.
Obtain and maintain Sales Leader certification and other required position-specific certifications; complete management training and comply with applicable legal requirements.
Support a diverse, inclusive workplace and act as a Change Champion by initiating and supporting company changes.
Perform other duties as assigned.