Retail General Manager Olathe

Office Depot•Olathe, KS

About The Position

The Retail General Manager owns the store’s results for sales, services, operating profit, and customer and community relationships. The role drives the overall customer experience and sales-service culture, develops strategies to achieve sales and operational goals, and focuses on business initiatives that increase sales, profitability, conversion rates, and store traffic. The General Manager leads and develops associates, assesses talent, plans for succession, manages performance, and provides coaching, counseling, feedback, and recognition. The role fosters an inclusive, customer-first workplace and engages with the local community and small and medium businesses to strengthen client relationships, retention, brand awareness, and loyalty. The position also oversees hiring, staffing, merchandising, inventory, assets, expenses, store operations, and execution of company standards. The General Manager addresses associate and customer concerns, partners with business partners as needed, and serves as an External Key Carrier, handling store security and opening and closing procedures. The role requires completing management training and maintaining required certifications while adhering to applicable safety and legal requirements.

Requirements

High school diploma or equivalent required.
2–4 years of management experience, or equivalent skills gained through an internal development program.
Strong business acumen and sound judgment, with proven people-management abilities.
Demonstrated leadership skills and the ability to lead, coach, and positively influence people at all levels, working independently and as part of a team.
Excellent verbal and written communication skills.
Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
Proficiency with computers, job-related technology, and point-of-sale systems for accessing and processing information and merchandise.

Nice To Haves

Bachelor’s degree in Business, Marketing, Retail Management, or a related field preferred.

Responsibilities

Lead, coach, and inspire associates to build trust, brand loyalty, and exceptional customer service.
Create and manage a sales-focused environment through associate training and development.
Assess and develop store talent, build talent bench strength, and plan for succession.
Observe, listen to, and interact with customers; follow up to ensure satisfaction and resolve issues.
Ensure associates have and effectively use the information, training, certifications, tools, and systems needed to serve customers.
Engage with the local community to build client relationships, customer retention, brand awareness, and loyalty.
Manage associate performance, talent assessment, development, and recognition.
Promote a diverse workplace that encourages creative and innovative thinking and appropriate risk-taking.
Provide direction, coaching, and real-time performance counseling; manage associate conflicts and partner with business partners to address them.
Increase sales and profitability.
Plan staffing needs using the labor model and workforce management system to support effective, cost-efficient scheduling.
Manage inventory, assets, and expenses through financial controls and regular review of receiving, data entry, cash handling, payroll control, and other operational processes.
Manage merchandise flow-through and replenishment.
Conduct timely performance appraisals and provide developmental feedback to associates.
Oversee merchandising, operations, and execution of store and company standards.
Maintain store appearance in accordance with company guidelines, including cleanliness, stock levels, signage, labeling, and merchandise presentation.
Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, and operational updates.
Ensure associates understand company benefits, directives, and programs.
As an External Key Carrier, help ensure building and associate safety and security; perform opening and closing procedures, including alarm activation and deactivation, cash handling, daily store balancing, and related system processes.
Obtain and maintain Sales Leader certification and other required position-specific certifications.
Complete management training, including Anti-Harassment and Discrimination and Code of Ethics training.
Comply with OSHA, workers’ compensation, wage and hour, I-9, and other legal requirements.
Perform other duties as assigned.