Retail General Manager

Minnesota Cannabis Services • Albert Lea, MN

3d

About The Position

The Retail General Manager is the cornerstone of retail operations at Minnesota Cannabis Services, overseeing store performance and leading a high-performing team to deliver excellent customer experiences. The role covers daily operations, compliance, financial reporting, team development, and customer engagement. The General Manager sets operational standards, drives growth through data-informed decisions, and fosters a culture of accountability, communication, and continuous improvement.

This position leads managers and associates, develops Assistant General Managers for future leadership roles, and works with corporate and cross-functional teams to improve efficiency and customer satisfaction. The successful candidate is a decisive, people-first leader with retail or multi-unit management experience who can build effective teams and work in a dynamic environment. The role requires flexible hours, including evenings, weekends, and holidays, and regular physical activity including standing, walking, bending, climbing, and lifting.

Requirements

• At least 5 years of experience in multi-functional retail management with direct supervisory experience.
• Strong leadership and coaching abilities.
• Excellent organizational, communication, and problem-solving skills.
• Comfort with scheduling, inventory systems, and financial reporting.
• High integrity, personal motivation, adaptability, and sense of urgency.
• Commitment to confidentiality and managing sensitive information.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to perform essential job functions, including standing, walking, bending, climbing, and regularly lifting up to 50 pounds and up to 200 pounds with assistance, with or without reasonable accommodation.
• Commitment to coming to work sober.
• Must successfully pass a pre-employment criminal background check.
• Must be at least 21 years of age.

Nice To Haves

• Previous retail, sales, and/or customer service experience is strongly preferred.
• Cannabis industry experience is not required; being a consumer of the product is preferred.

Responsibilities

• Lead, mentor, and inspire managers and associates to exceed operational and financial goals.
• Oversee scheduling, cash and inventory management, visual merchandising, and compliance.
• Promote accountability, communication, and continuous improvement.
• Develop and coach Assistant General Managers for future leadership roles.
• Collaborate with corporate and cross-functional teams to improve efficiency and customer satisfaction.
• Ensure safety, consistency, and excellence across store operations.

Benefits

• Employee discount and access to an Employee Discount Program with exclusive discounts from national retailers.
• Health, dental, and vision insurance.
• Employee Assistance Program (EAP).
• Earned Sick & Safe Time (ESST) and Personal Time Off (PTO).
• Holiday pay for employees working New Year's Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
• Mentorship, on-the-job training, and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed