Retail General Manager - Printfresh Mercantile

Printfresh•Philadelphia, PA

10h

About The Position

Printfresh is opening a cafe and retail flagship in Philadelphia and is seeking a hands-on leader to bring the space to life. The role combines retail and cafe operations, merchandising, hospitality, event programming, and team leadership. The Retail General Manager will run day-to-day operations with an owner's mindset, create a warm and energetic customer experience, and help develop a model for future Printfresh stores. The position offers a path toward Director of Retail as the company expands.

Requirements

3–6+ years of experience in retail, hospitality, experiential marketing, boutiques, concept stores, or cafe/restaurant leadership.
Experience supervising staff and managing schedules.
Strong aesthetic eye and genuine interest in merchandising, selling, and hosting.
Organized, resourceful, and calm in a fast-paced, evolving environment.
Able to move between styling displays, running events, solving inventory issues, and helping customers.
Fluent in women's contemporary fashion and the customer who shops it.
Comfortable on camera and in front of a crowd.

Nice To Haves

Experience opening or operating a store, pop-up, cafe, or community space.
Creative or crafty background in art, design, theater, set building, floral work, styling, or DIY; a portfolio or Instagram demonstrating aesthetic judgment is also a plus.
Experience building a following around personal taste, whether large or small.

Responsibilities

Lead daily operations, including opening and closing, scheduling, inventory, visual upkeep, and cafe quality.
Partner with the operations team on budgets and priorities and meet sales goals across coffee and products.
Plan and host community events such as workshops, needlepoint nights, watercolor sessions, and reading clubs.
Deliver genuine, no-pressure hospitality and support live shopping and in-store content.
Appear on camera for store content, including reels, live videos, and behind-the-scenes features.
Curate core products, seasonal collections, gifts, and artwork with attention to store flow and sell-through.
Support the buying team in selecting gift and third-party merchandise for the store and online.
Create store displays and environments using props, color stories, seasonal installations, and window displays.
Hire, train, schedule, and inspire the team, helping them tell the Printfresh story and provide warm hospitality.
Document successful practices and share insights to inform future Printfresh stores.