Optician - Heights Mercantile

Warby Parker • Houston, TX

5d

About The Position

Warby Parker is seeking skilled and enthusiastic Opticians to join its in-house optical team. The role focuses on helping customers meet their eyewear needs and delivering an exceptional experience to both longtime customers and first-time wearers. Opticians become experts in the Warby Parker brand and products, support customers in selecting eyewear, and contribute to team practices for sales and customer service. The position offers career-advancing resources and benefits.

Requirements

• Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensing.
• Be passionate about the eyewear and retail industries.
• Communicate clearly, effectively, and professionally, including explaining technical terms in understandable language.
• Be dedicated to going above and beyond for customers and teammates.
• Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
• Be extremely detail-oriented and able to manage a wide range of responsibilities.
• Be open-minded and committed to continual learning.
• Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
• Check that finished eyewear meets optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Work with the team to ensure all customers receive exceptional service.
• Help customers choose frames and lenses based on prescription needs, face fit, personal style, and lifestyle.
• Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
• Represent the brand by educating others about its values and mission.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave.
• Paid holidays for full-time employees.
• Vacation days for full-time employees.
• Retirement savings plan (401(k)) for full-time employees.
• Parental leave, including for non-birthing parents, for full-time employees.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support for full-time employees.
• Optical Education Reimbursement for full-time employees.
• Free eyewear.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed