Optician - Heights Mercantile

Warby Parker•Houston, TX

About The Position

Warby Parker is seeking a skilled, enthusiastic Optician to join its in-house optical team. The role involves helping customers meet their eyewear needs, delivering exceptional service, and developing expertise in Warby Parker’s brand and products. The Optician helps customers select frames and lenses suited to their prescriptions, fit, style, and lifestyle; takes and records measurements; adjusts and fits eyewear; and checks finished eyewear against optical standards and customer requirements. The role also includes explaining prescription terminology and product offerings, collaborating with teammates on customer service and sales practices, and representing the company’s brand, values, and mission.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in non-licensing states.
Passion for the eyewear and retail industries.
Clear, effective, and professional communication skills, including the ability to explain technical terms in an accessible way.
Commitment to going above and beyond for customers and teammates.
Energetic, positive team-player attitude and ability to adapt in a fast-paced, changing work environment.
Strong attention to detail and ability to manage a wide range of responsibilities.
Open-mindedness and willingness to keep learning and challenging existing knowledge.
Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, and adjust and fit eyewear accurately.
Check finished eyewear against optical standards and customer requirements.
Explain prescription terminology and product offerings to customers.
Work with the team to ensure customers receive exceptional service.
Help customers choose frames and lenses based on prescription needs, fit, personal style, and lifestyle.
Collaborate with the team to develop sales and customer service practices that can be implemented throughout the organization.
Represent the brand and educate others about its values and mission.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave for full-time employees; part-time employees also receive paid sick leave, with accrual terms specified for Washington state.
Paid holidays for full-time employees.
Vacation days for full-time employees.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement support for full-time employees.
Optical Education Reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.