Retail General Manager - Printfresh Mercantile

Printfresh LLC•Philadelphia, PA

1d•Onsite

About The Position

Printfresh is opening a cafe and retail flagship in Philadelphia and seeks a hands-on leader to bring the space to life. The role combines retail and cafe operations, merchandising, hospitality, community programming, and team leadership. The General Manager will run daily business with an owner's mindset, create an engaging customer experience, and help establish practices for future stores, with the opportunity to grow into a multi-store leadership role.

Requirements

3–6+ years of experience in retail, hospitality, experiential marketing, boutiques, concept stores, or cafe/restaurant leadership.
Experience supervising staff and managing schedules.
Strong aesthetic eye and genuine interest in merchandising, selling, and hosting.
Organized, resourceful, and calm in a fast-paced environment that is still being built.
Able to switch among styling displays, running events, solving inventory issues, and helping customers.
Knowledge of women's contemporary fashion and its customers.
Comfortable on camera and speaking in front of a crowd.

Nice To Haves

Experience opening or operating a store, pop-up, cafe, or community space is strongly preferred.
Creative or crafty background in art, design, theater, set building, floral, styling, DIY, or a related area; a portfolio or Instagram account demonstrating aesthetic judgment is a plus.
Experience building a following around personal taste, whether large or small.

Responsibilities

Lead daily operations, including opening and closing, scheduling, inventory, visual upkeep, and cafe quality.
Partner with the operations team on budgets and priorities, and achieve sales goals across coffee and product.
Plan and host community events such as workshops, needlepoint nights, watercolor sessions, and reading clubs.
Deliver genuine, low-pressure hospitality and support live shopping and in-store content.
Appear on camera for store content, including reels, livestreams, and behind-the-scenes videos.
Curate core products, seasonal collections, gifts, and artwork with attention to presentation, customer flow, and sell-through.
Help the buying team select gift and third-party merchandise for the store and online.
Develop store styling, including props, color stories, seasonal installations, and window displays.
Hire, train, schedule, and motivate the team, teaching staff to tell the Printfresh story and provide warm hospitality.
Document successful practices and share insights to inform future Printfresh stores.