Retail General Manager Louisville

Office Depot•St. Matthews, KY

2d•$50,500 - $80,000

About The Position

The Retail General Manager owns the store’s results for sales, services, operations profit, and customer and community relationships. The role develops and executes store strategies to achieve sales and operational goals, improve conversion rates, increase customer traffic, and maximize sales and profitability. The General Manager drives the customer experience and sales-service culture, builds relationships with local customers and small and medium businesses, and hosts in-store community events. The position leads associate hiring, training, development, performance management, talent assessment, recognition, and succession planning. It provides coaching and counseling, fosters a positive and inclusive workplace, and supports associates through change. The General Manager is also accountable for merchandising, store operations, inventory, assets, expenses, staffing, and execution of company standards. As an External Key Carrier, the role supports store security and performs opening and closing procedures. The General Manager completes required management and position-specific training and certifications and adheres to applicable legal and safety requirements.

Requirements

High school diploma or equivalent.
Two to four years of management experience, or equivalent skills gained through an internal development program.
Strong business acumen, sound judgment, and demonstrated people-management ability.
Leadership skills and the ability to lead, coach, and positively influence at all levels while working independently and as part of a team.
Excellent verbal and written communication skills.
Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
Proficiency with computers, job-related technology, and point-of-sale systems for accessing and processing information and merchandise.

Nice To Haves

Bachelor’s degree in Business, Marketing, Retail Management, or a related field.

Responsibilities

Lead, coach, and inspire associates to build trust, brand loyalty, and an exceptional customer-service experience.
Create and manage a sales-focused environment through associate training and development; assess talent and build bench strength and succession plans.
Observe, listen to, and interact with customers, follow up to ensure satisfaction, and resolve issues appropriately.
Engage with the local community and small and medium businesses to build client relationships, improve retention, and increase brand awareness and loyalty.
Manage associate performance, talent assessment, development, and recognition; provide direction, coaching, and real-time counseling, and address conflicts with business partners as appropriate.
Increase sales and profitability and plan staffing using the labor model and workforce management system to support effective, cost-efficient scheduling.
Manage inventory, assets, and expenses using financial controls; review receiving, data entry, cash handling, and payroll processes, and manage merchandise flow and replenishment.
Conduct performance appraisals and provide timely, useful developmental feedback.
Oversee merchandising, operations, and execution of store and company standards; maintain store appearance, cleanliness, stock levels, signage, labeling, and merchandise presentation.
Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, operational updates, benefits, and programs.
As an External Key Carrier, help ensure building and associate safety and security; perform opening and closing duties, including alarm activation and deactivation, cash handling, store balancing, and related system processes.
Obtain and maintain Sales Leader and other required role-specific certifications; complete management training and comply with applicable legal requirements.
Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.
Perform other duties as assigned.