Retail General Manager Louisville

Office Depot•Louisville, KY

About The Position

The General Manager is accountable for the store’s sales, services, operations, profitability, and customer and community relationships. This role develops and executes store strategies to achieve sales and operational goals, improve conversion rates, increase store traffic, and deliver a positive customer experience. The General Manager leads the store’s sales and service culture and is responsible for hiring, training, developing, assessing, and recognizing associates, as well as performance management and succession planning. The General Manager leads daily store operations, including staffing and scheduling, inventory and assets, expenses, merchandising, replenishment, cash handling, payroll controls, and execution of company standards. The role also resolves associate and customer concerns, builds client relationships through local community engagement and in-store events, and supports an inclusive workplace and company changes. As an External Key Carrier, the General Manager helps ensure building and associate safety and security and performs opening and closing procedures. The position requires completion of management training and applicable certifications and compliance with legal and safety requirements.

Requirements

High school diploma or equivalent required.
2–4 years of management experience, or equivalent skills gained through an internal development program.
Strong business acumen and sound judgment, with proven people-management abilities.
Demonstrated ability to lead, coach, and positively influence at all levels, working independently and as part of a team.
Excellent verbal and written communication skills.
Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
Proficiency with computers, job-related technology, and point-of-sale systems for accessing and processing information and merchandise.

Nice To Haves

Bachelor’s degree in Business, Marketing, Retail Management, or a related field preferred.

Responsibilities

Lead, coach, motivate, and inspire associates to build trust, brand loyalty, and an exceptional customer service experience.
Create and manage a sales-focused environment through associate training and development.
Assess and develop store talent, build talent bench strength, and maintain succession plans.
Observe, listen to, and interact with customers; follow up to ensure satisfaction and resolve issues.
Ensure associates have and effectively use the information, training, certifications, tools, and systems needed to meet customer needs.
Engage with the local community to build client relationships, improve retention, and increase brand awareness and loyalty.
Manage associate performance, talent development, recognition, performance appraisals, and developmental feedback.
Promote an inclusive environment that embraces diversity and encourages creative and innovative thinking and appropriate risk-taking.
Provide direction, coaching, and timely counseling; manage associate conflicts and partner with business partners as needed.
Increase sales and profitability and identify sales opportunities.
Plan staffing needs using labor models and workforce management systems to support effective, cost-efficient scheduling.
Manage inventory, assets, and expenses, and review operational processes including receiving, data entry, cash handling, and payroll control.
Manage merchandise flow-through and replenishment.
Oversee merchandising, store operations, and execution of company standards; maintain a neat, clean, well-stocked store and compliant signage and displays.
Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, and operational updates.
Ensure associates understand company benefits, directives, and programs.
As External Key Carrier, help ensure building and associate safety and security and perform opening and closing duties, including alarm activation and deactivation, cash handling, store balancing, and related system processes.
Obtain and maintain Sales Leader and other required position-specific certifications and complete management training.
Adhere to OSHA, workers’ compensation, wage and hour, I-9 compliance, and other legal requirements.
Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.
Perform other duties as assigned.