Retail General Manager

Love's Travel Stops & Country Stores • Aurora, NE

7d

About The Position

The Retail General Manager leads the smooth and efficient operation of a high-volume, multifaceted retail customer service center. The role leads Operations Managers, Assistant Managers, and other staff to deliver exceptional customer service, manage processes, and execute strategies that enhance sales and customer satisfaction. The General Manager helps maintain a safe, clean, and well-maintained location, oversees sales-driving operations and employee development, and uses financial reporting to improve business performance.

Requirements

• At least 2 years of management experience in retail, restaurant, travel stop or convenience store, big box, grocery, or department store settings.
• At least 2 years of experience managing operations with annual sales volume of $2 million or more.
• At least 2 years of experience interpreting and impacting budgets and profit and loss statements.
• At least 2 years of experience supervising and training 10 or more employees.
• Ability to successfully complete a pre-employment drug screen and background check; additional screening may include a motor vehicle check and/or DOT physical.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Strong organizational and multitasking abilities, with attention to detail.
• Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
• Ability to talk, hear, move around, lift up to 50 pounds, and see clearly to perform job duties.

Responsibilities

• Ensure the location is safe, clean, and well maintained, including customer service, facility maintenance, merchandising, and marketing procedures.
• Drive sales through efficient ordering, stocking, inventory management, and waste management.
• Ensure proper task execution, effective safety practices, scheduling and cash integrity, talent acquisition, employee development, and support of HR functions.
• Train and develop team members to maximize customer service.
• Understand financial reporting, including profit and loss statements, and use it to make business changes and capitalize on opportunities.
• Address customer feedback and work to improve the overall customer experience.
• Lead staff, including Operations Managers and Assistant Managers.

Benefits

• Company-funded tuition assistance
• Paid time off
• 401(k) with 100% match up to 5%
• Medical, dental, and vision insurance after 30 days
• Competitive pay
• Career development
• Quarterly bonus program
• Profit sharing through Love’s Shares

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed