Retail General Manager at Cheviot

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.•Cincinnati, OH

About The Position

The Retail General Manager is responsible for the daily operations of the retail store, including production activities and the retail sales floor. The role oversees customer service, stocking, merchandising, inventory control, budgeting, record keeping, production efficiency, housekeeping, safety, loss prevention, and merchandise flow. The GM sets clear roles and expectations for direct reports, provides training and ongoing feedback, and holds staff accountable for performance. The GM supervises the Retail Assistant Manager, Retail Supervisor, Merchandise Processors, and Sales Associates. The position also oversees volunteers and temporary labor as needed, maintains staffing and payroll within budget, and ensures compliance with company policies, published standards, security requirements, safety practices, and applicable state laws. The GM may be required to work at other locations and must be able to perform the functions of direct reports.

Requirements

High school diploma or equivalent; some college preferred.
Two to three years of progressive retail management experience supervising several departments and/or a staff of 15 or more employees.
At least five years of experience in retail or an equivalent industry.
Experience selecting, assessing, coaching, and developing associates, preferably in retail.
Full profit-and-loss ownership.
Proficiency in setting and managing schedules for store staff.
Ability to communicate effectively in English, orally and in writing.
Math and computer skills.
Broad knowledge of the thrift and resale industry and the ability to respond competitively.
Strong customer service and interpersonal skills, including high integrity, respect for customers, vendors, and employees, critical and analytical thinking, and appreciation of diversity.
Ability to perform the same functions as direct reports.
Ability to complete paperwork and reports accurately and efficiently by required deadlines.
Good judgment in handling day-to-day situations.
Ability to work a flexible schedule that includes opening and closing shifts and extended hours during peak business.
May be required to work at other locations.
Ability to work in both climate-controlled and non-climate-controlled environments.
Ability to walk, stoop, stand, bend, lift, kneel, and climb continuously for prolonged periods, up to seven hours per eight-hour shift.
Ability to lift and carry 35 pounds, with or without reasonable accommodation.
Ability to work in a confined area and perform computer-based work frequently.

Nice To Haves

Some college.
Experience selecting, assessing, coaching, and developing associates in a retail environment.

Responsibilities

Manage overall retail store operations, including opening and closing procedures.
Oversee production levels and merchandise quality delivered to the sales floor to optimize revenue.
Manage inventory levels across all merchandise lines.
Ensure smooth donation flow in accordance with published standards, security requirements, safety practices, and state laws.
Maintain staffing levels and budgeted payroll; hire, train, and manage employees in accordance with Goodwill policies.
Oversee volunteers and temporary labor working in the store as needed.
Complete required reporting, including surveys, production reports, and sales reports, on time.
Review and analyze profit and loss statements and adjust store operations based on the data.
Ensure daily banking requirements are met.
Set and manage staff schedules to meet store needs.
Manage time and attendance using the company timekeeping program and submit payroll by established deadlines.
Maintain effective email, phone, and in-person communication with divisions and other stores.
Promote exceptional service for internal and external customers and resolve customer complaints and grievances.
Comply with and enforce organizational policies and standards.
Reduce store turnover through effective employee selection, training, and motivation.
Set clear responsibilities and performance expectations for direct reports, provide necessary training and consistent feedback, and hold them accountable.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Paid vacation and sick leave
Paid holidays
403(b) retirement plan with company match
Employee Assistance Program
Competitive pay
$300 employee referral bonus for an internal employee when the referred candidate is hired and completes 90 days of employment