Seasonal Retail Fulfillment Support Associate, Montgomery Mall
About The Position
As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, address issues professionally, and contribute to accurate order fulfillment, customer loyalty, sales goals, and store operations. Daily work may include reviewing goals and promotions, preparing the store, receiving and tagging merchandise, organizing the stockroom, assisting customers, recovering the sales floor and fitting rooms, updating signs and pricing, restocking, and supporting merchandise moves. You also complete orders and help prepare the team for the next day. Colleagues are expected to collaborate, provide genuine hospitality, and continually improve their work. Availability must include days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires physical activity, including standing, lifting, moving, reaching, and using computers and other technology.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Ability to stand for at least two consecutive hours.
- Ability to lift at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and a cash register, and ability to process register transactions.
Responsibilities
- Select merchandise and pack and ship online orders accurately and carefully.
- Assist customers with in-store and curbside pickup.
- Greet customers, listen to their needs, resolve issues professionally, and provide helpful service.
- Support sales goals, acquire new customers by opening credit accounts, and share loyalty program benefits.
- Receive and tag merchandise, organize the stockroom, complete orders, and prepare the team for the next day.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and assist with merchandise moves.
- Review daily goals and learn about products and promotions.
- Collaborate with teammates and contribute to store results and customer loyalty.
Benefits
- Competitive pay and benefits.
- Health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
