Seasonal Retail Sales Associate, Montgomery Mall

Macy's•Bethesda, MD
•$18 - $22

About The Position

As a Retail Selling Colleague, you combine results-oriented selling with genuine hospitality to create standout shopping experiences. You learn what each customer needs, offer personalized recommendations, and connect customers with suitable products and services. You use product knowledge and customer engagement to meet sales goals and build customer loyalty. The role also involves keeping the sales floor and fitting rooms clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and popular items, and staying informed about trends and promotions. They welcome customers, build friendly relationships, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, make sure customers have what they need, and collaborate with colleagues to support customer and store results. Schedules include weekend shifts and may include days, evenings, and holidays. Hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
  • Ability to communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities.
  • Ability to work independently and contribute to a team.
  • Comfort using electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Understand customers’ needs and provide personalized product and service recommendations.
  • Engage customers with warmth, product knowledge, and genuine hospitality to create positive shopping experiences and customer relationships.
  • Work toward daily sales goals through customer engagement and effective selling behaviors.
  • Review sales goals and stay informed about new arrivals, popular products, trends, and promotions.
  • Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
  • Share loyalty program benefits, ensure customers have what they need, and thank them for their visit.
  • Collaborate with colleagues to support customers, the community, and store results.

Benefits

  • Competitive pay
  • Health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program, including mental health counseling and legal and financial advice
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