Seasonal Retail Fulfillment Support Associate, Tacoma
About The Position
As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers by combining sales-floor engagement with back-of-house fulfillment. You select merchandise, pack and ship online orders, and assist with in-store and curbside pickup. You welcome customers, resolve issues professionally, and support positive customer interactions while helping drive sales, customer loyalty, and store success. Daily work may include reviewing goals and promotions, preparing the store, receiving and tagging merchandise, organizing the stockroom, and fulfilling orders. You also greet and assist customers, recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. You share loyalty program benefits, complete orders, and help prepare the team for the next day. The role requires teamwork, attention to detail, adaptability, and a commitment to operational excellence and customer service.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Ability to meet daily sales goal challenges.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Select merchandise, pack and ship online orders, and assist with in-store and curbside pickup.
- Welcome customers, listen to their needs, and resolve issues professionally.
- Receive and tag merchandise and organize the stockroom.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Share loyalty program benefits and work toward daily sales goals, including acquiring new customers by opening credit accounts.
- Complete orders and organize the stockroom to help prepare the team for the next day.
- Collaborate with colleagues to support store operations and customer service.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
