Seasonal Retail Fulfillment Support Associate, Southcenter

Macy's • Tukwila, WA

2d • Onsite

About The Position

As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment work, including selecting merchandise, packing and shipping online orders, and supporting in-store and curbside pickup. You greet customers, resolve issues professionally, and help ensure positive interactions while contributing to sales, customer loyalty, and store operations.

Daily work may include receiving and tagging merchandise, organizing the stockroom, preparing the sales floor, assisting customers, fulfilling orders, recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Colleagues also share loyalty-program benefits, help customers complete purchases, and organize the stockroom and orders at the end of the day. The position calls for dependable attendance, flexibility, teamwork, customer service, and a focus on sales goals and operational excellence.

This is a seasonal position. Full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 30 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Select merchandise, pack and ship online orders, and assist with in-store and curbside pickup.
• Greet customers, provide helpful service, listen to and resolve customer issues, and create positive shopping experiences.
• Receive and tag merchandise and organize the stockroom.
• Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
• Share loyalty-program benefits and help acquire new customers by opening credit accounts.
• Work toward daily sales goals and contribute to store results.
• Complete orders and organize the stockroom to support the next day's operations.

Benefits

• Competitive pay and benefits.
• Health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed