Seasonal Retail Fulfillment Support Associate, St Charles Town Center

Macy's•Waldorf, MD

3d•$15 - $20•Onsite

About The Position

As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and support sales, customer loyalty, and store operations through attentive service, teamwork, and operational excellence. Colleagues prepare the store by reviewing goals, learning about products and promotions, receiving and tagging merchandise, and organizing the stockroom. They assist customers on the sales floor and at curbside pickup, fulfill orders accurately and promptly, maintain the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. They share loyalty program benefits, help customers complete purchases, organize the stockroom, and prepare the team for the next day. The position involves working toward sales goals and collaborating to improve customer and store results. Schedules include weekend shifts and depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Willingness to meet daily sales goal challenges.
Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Select merchandise, pack and ship online orders, and assist with in-store and curbside pickup.
Greet customers, listen to their needs, resolve issues professionally, and provide helpful service.
Receive merchandise, tag items, and organize the stockroom.
Review goals and learn about products and promotions in preparation for the workday.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Work toward daily sales goals and support store results.
Complete orders, organize the stockroom, and prepare the team for the next day.
Collaborate with colleagues to support customers and the community.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice