Seasonal Retail Fulfillment Support Associate, Metro Center - Downtown
About The Position
As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and support accurate, timely order fulfillment. Your attention to detail, teamwork, and operational focus contribute to sales, customer loyalty, and store success. The role also includes preparing the store for the day, receiving and tagging merchandise, organizing the stockroom, maintaining the sales floor and fitting rooms, updating signs and pricing, restocking, and supporting merchandise moves. Colleagues work toward sales goals, share loyalty program benefits, and support teammates through collaboration and continuous improvement. Schedules include weekend shifts; hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, ability to work independently, and ability to work well in a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Select merchandise and pack and ship online orders.
- Assist with in-store and curbside pickup.
- Greet customers, listen to their needs, and resolve issues professionally.
- Receive and tag merchandise and organize the stockroom.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Work toward daily sales goals, acquire new customers by opening credit accounts, and share loyalty program benefits.
- Complete orders and organize the stockroom at the end of the day to prepare for the next day's operations.
- Collaborate with colleagues to support customers and achieve individual and store results.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
