Seasonal Retail Fulfillment Support Associate, Boston - Downtown

Macy's•Boston, MA

10h•$17 - $20•Onsite

About The Position

As a Fulfillment Colleague, you help create a seamless and personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and contribute to a smooth, positive shopping experience. Attention to detail, teamwork, and operational excellence support sales, customer loyalty, and store success. Daily work may include reviewing goals and learning about products and promotions; receiving, tagging, and organizing merchandise; helping customers on the sales floor and during curbside pickup; fulfilling orders accurately and promptly; recovering sales floors and fitting rooms; updating signs and prices; restocking and moving merchandise; sharing loyalty benefits; and organizing the stockroom and completing orders at the end of the day. Colleagues collaborate with one another, pursue sales goals, and continuously learn to improve individual and store results. Schedules include weekend shifts. Availability may be needed on days, evenings, weekends, and holidays; hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales-goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and a cash register, and ability to process register transactions.

Responsibilities

Select merchandise and fulfill online orders, including packing and shipping them carefully.
Assist with in-store and curbside pickup.
Greet customers, listen to their needs, and resolve issues professionally.
Engage customers on the sales floor and provide helpful, personalized service.
Receive merchandise, tag items, and organize the stockroom.
Recover sales floors and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Share loyalty program benefits, pursue sales goals, and help acquire new customers by opening credit accounts.
Complete orders and organize the stockroom to support the next day's operations.
Collaborate with teammates and contribute to store results and customer service.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.