Retail Receiving Support Associate, Boston - Downtown - FLEX
About The Position
As a Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise, tagging items, maintaining the stockroom, picking, packing, and retrieving orders, and delivering orders curbside. You monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are completed on time and help keep the stockroom and sales floor running efficiently. The position also involves customer interaction, including warmly greeting shoppers, listening and resolving issues, and carefully delivering curbside orders. Colleagues help maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They complete orders, organize the stockroom, and prepare the team for the next day. The role emphasizes teamwork, hospitality, operational excellence, learning, and achieving sales goals. Schedules include weekend shifts. Availability may be needed for days, evenings, weekends, and holidays; hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, organize, and move merchandise; maintain an organized stockroom and accurate inventory.
- Pick, pack, retrieve, and complete customer orders, including BOPS orders, while monitoring alerts to meet ready-on-time expectations.
- Deliver orders curbside and provide helpful customer service, including greeting customers and resolving issues.
- Recover the sales floor and fitting rooms, update signs and pricing, and restock merchandise to maintain a shoppable space.
- Support store operations and collaborate with colleagues to prepare the store and team for success.
- Work toward daily sales goals and contribute to individual and store results.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
