Retail Fulfillment and Receiving Support Associate, NorthPark Center - Flex

Macy's • Dallas, TX

2d • Onsite

About The Position

The Retail Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps provide a smooth customer experience. The role includes receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving merchandise from back-of-house storage, and delivering orders curbside. The associate monitors alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time and helps keep the stockroom and sales floor running efficiently. Customer-facing work includes greeting shoppers, resolving issues, and delivering orders with care. The role calls for attention to detail, teamwork, operational excellence, and a commitment to hospitality and customer satisfaction.

Daily work may include reviewing goals and product or promotion information, preparing the store, tagging merchandise, organizing the stockroom, and fulfilling customer orders. Associates also help maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. The position requires collaboration, dependable attendance, and adapting to changing priorities. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability and willingness to meet daily sales goal challenges.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness, adaptability to changing priorities, ability to work independently, and effectiveness in a team.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Receive, organize, tag, and restock merchandise; process trailers and maintain an orderly stockroom.
• Pick, pack, and retrieve merchandise for customer orders, including BOPS orders, and monitor alerts to help ensure orders are ready on time.
• Deliver orders curbside and provide helpful customer service, including greeting shoppers and resolving issues.
• Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
• Review goals and product or promotion information and contribute to sales goals and store results.
• Work collaboratively with colleagues to support efficient store operations and a positive customer experience.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed