Seasonal Retail Fulfillment Support Associate, Metro Center - Downtown
About The Position
As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor customer engagement with back-of-house fulfillment work, including selecting merchandise, carefully packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers warmly, resolve issues professionally, and contribute to positive interactions, sales, customer loyalty, and store operations. Daily work may include reviewing goals and promotions, preparing the store, receiving and tagging merchandise, organizing the stockroom, fulfilling orders, maintaining the sales floor and fitting rooms, updating signs and prices, restocking merchandise, and supporting merchandise moves. Colleagues share loyalty-program benefits, help customers complete purchases, organize the stockroom, and prepare the team for the next day. The role emphasizes teamwork, customer service, operational excellence, and continuous improvement. The posting identifies this as a seasonal role. Schedules include weekend shifts and may vary based on business needs and colleague availability. The position requires regular, dependable attendance and punctuality, and availability for days, evenings, weekends, and holidays. Physical work includes standing, moving, lifting, reaching, and using computers and other technology.
Requirements
- Flexible availability for days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales-goal challenges.
- Resourcefulness, adaptability to changing priorities, and ability to work independently as well as with a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Select merchandise and fulfill, pack, and ship online orders accurately and carefully.
- Assist customers with in-store and curbside pickup.
- Greet customers, listen to their needs, and resolve issues professionally.
- Engage customers on the sales floor and contribute to daily sales goals.
- Acquire new customers by opening credit accounts and sharing loyalty-program benefits.
- Receive and tag merchandise, organize the stockroom, and prepare the store for daily operations.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Complete orders, organize the stockroom, and prepare the team for the next day.
- Collaborate with colleagues and support one another in serving customers and the community.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
