Seasonal Retail At Your Service Associate, Metro Center - Downtown
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You help customers, contribute to sales and loyalty goals, and keep shopping, pickup, and return areas clean, organized, and inviting. The position requires schedule flexibility, including nights, weekends, and holidays.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers with genuine hospitality and engage them in friendly, personal conversations.
- Support total store fulfillment, including Buy Online Pickup In Store orders, order pickups, returns, and other assigned activities.
- Use the systems needed to complete transactions and keep the collection area organized for a smooth pickup experience.
- Complete BOPS orders in a timely manner, including curbside delivery.
- Recover merchandise and keep pickup, return, and shopping areas clean, organized, and shoppable.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Work toward sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support individual and store results.
- Collaborate with colleagues and support one another in serving customers and communities.
- Maintain dependable attendance and punctuality and adapt to changing priorities.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
