Seasonal Retail At Your Service Associate, Friendly Center
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while meeting Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Colleagues may work varied shifts, including nights, weekends, and holidays. The position involves welcoming and assisting customers, supporting total-store fulfillment, using the systems needed to complete transactions, and keeping pickup and return areas clean, organized, and ready for customers. Colleagues help complete BOPS orders and curbside deliveries on time, share loyalty program benefits, support sales goals, and collaborate with teammates to improve customer and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Welcome customers with genuine hospitality and engage them in friendly, personal conversations.
- Support total-store fulfillment, including Buy Online Pickup In Store, order pickups, and merchandise returns.
- Use required systems and electronic devices to complete transactions.
- Keep At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and maintain a shoppable space.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits and assist with acquiring new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
- Thank customers and ensure they have what they need before they leave.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
