Seasonal Retail At Your Service Associate, Columbia Center
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. The position is seasonal and requires flexibility, including availability for nights, weekends, and holidays. You welcome customers, assist with store fulfillment and transactions, maintain organized pickup and return areas, recover merchandise, and help ensure timely BOPS and curbside deliveries. You also support sales goals, share loyalty program benefits, and collaborate with colleagues to provide genuine hospitality and a positive customer experience. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and willingness to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide genuine, personalized hospitality.
- Assist with total store fulfillment, including online orders and in-store pickup; use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and ensure timely completion and curbside delivery of BOPS orders.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and support daily sales goals.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues and contribute to a positive, inclusive service environment.
- Use electronic devices, handheld equipment, and cash registers to process transactions.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
