Seasonal Retail Commission Sales Associate - Fine Jewelry, Metro Center - Downtown
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valuable shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their preferences and budgets. You build lasting customer relationships through consultative selling, hospitality, and the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence. Colleagues prepare the sales floor, review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and engage customers with personal service. They maintain a shoppable space by processing, presenting, organizing, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. They promote loyalty benefits, provide a strong customer checkout experience, and work collaboratively to improve individual and store results. Schedules include weekend shifts and depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and Client and Protection plan goals.
Responsibilities
- Provide welcoming, personalized customer service and create lasting customer relationships.
- Use knowledge of precious metals, gemstones, luxury brands, and products to advise customers and recommend items suited to their preferences and budgets.
- Meet and surpass daily sales goals, as well as Client and Protection plan goals.
- Promote loyalty, warranty, and protection-plan benefits, and acquire new customers by opening credit accounts.
- Use clienteling tools to promote offers and product launches and build customer loyalty.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
- Maintain accurate pricing and signage, merchandise security, asset protection compliance, and an organized, shoppable sales space.
- Participate in sales events, vendor training, and ongoing product education.
- Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
- Collaborate with colleagues to support special events, sales goals, and operational excellence.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
