Seasonal Retail At Your Service Associate, Metro Center - Downtown

Macy's • Washington, DC

1d • Onsite

About The Position

The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. Responsibilities include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Associates help keep the shopping and service areas clean, organized, and inviting, and contribute to sales goals and customer loyalty by sharing program benefits and providing genuine hospitality.

Associates welcome customers, build relationships through friendly and personal conversations, assist with total-store fulfillment, and use the systems needed to complete transactions. They help ensure pickup and return areas are organized, merchandise is recovered, and BOPS orders are completed and delivered promptly. They also review sales goals, learn about new arrivals, products, trends, and promotions, support teammates, and work toward individual and store results.

Schedules depend on business needs and colleague availability. Weekend shifts are required, and the role may include days, evenings, nights, weekends, and holidays. The position requires regular attendance and punctuality. Physical demands include talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Associates must be able to stand for at least two consecutive hours and lift at least 25 pounds. The role also requires close and color vision, depth perception, focus adjustment, and frequent use of computers, handheld equipment, and cash registers.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules or procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges and share loyalty benefits and credit account offerings.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to talk, move frequently, reach, stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with all aspects of total-store fulfillment and complete transactions using the required systems.
• Keep pickup and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
• Complete BOPS orders and curbside deliveries in a timely manner.
• Welcome customers with genuine hospitality and build relationships through friendly, personal conversations.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Contribute to sales goals and individual and store results while collaborating with teammates.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed