Seasonal Retail At Your Service Associate, Friendly Center
About The Position
As an At Your Service Center colleague at Macy’s Friendly Center, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. You help keep the shopping and pickup areas clean, organized, and inviting, and contribute to sales goals and positive customer experiences through genuine hospitality and teamwork. Colleagues welcome customers, assist with total store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for efficient pickups. They recover merchandise, maintain pickup and return areas, and help complete BOPS orders and curbside delivery in a timely manner. They also share loyalty program benefits, support credit account openings, and work collaboratively to achieve individual and store results. The position requires flexible availability, including nights, weekends, and holidays; all schedules include weekend shifts. Hours depend on business needs and colleague availability. The posting identifies the position as seasonal.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges and share loyalty benefits and credit account offerings.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, order pickups, and other assigned tasks.
- Provide welcoming, personalized customer service and resolve customer issues with sound, timely decisions.
- Assist customers with total store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to sales goals.
- Collaborate with teammates to support customer and store results.
- Follow employment policies and safety rules and procedures.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
