Seasonal Retail At Your Service Associate, Columbia Center

Macy's • Kennewick, WA

18h • Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. You help create a clean, organized, inviting shopping space and work collaboratively to deliver welcoming, helpful service.

Colleagues prepare for the day by keeping the At Your Service areas ready for customers, reviewing sales goals, and learning about new arrivals, popular items, trends, and promotions. They assist with total store fulfillment, use the systems needed to complete transactions, keep the collection area organized, recover merchandise, maintain pickup and return areas, and complete BOPS orders and curbside deliveries in a timely manner. They also share loyalty program benefits, support sales goals, and work to provide a positive customer experience.

Availability must include flexibility for days, evenings, weekends, and holidays. Schedules depend on business needs and colleague availability, and all schedules include weekend shifts. The position requires talking, lifting, moving, standing, reaching, and using computers and other technology. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Interest in meeting daily sales goals and acquiring customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
• Assist customers with all aspects of total store fulfillment and complete transactions using the required systems.
• Keep the collection, pickup, and return areas clean, organized, and ready for customers.
• Recover merchandise and complete BOPS orders and curbside deliveries in a timely manner.
• Welcome customers, provide genuine hospitality, and help resolve customer needs and issues.
• Share loyalty program benefits and help acquire customers by opening credit accounts.
• Review sales goals and support the team in achieving daily sales goals and store results.
• Learn about new arrivals, top-selling items, trends, and promotions to support customers confidently.
• Collaborate with teammates and contribute to a clean, inviting shopping environment.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed