Seasonal Retail At Your Service Associate, Columbia Mall
About The Position
Macy’s At Your Service Associate supports a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned activities while upholding Macy’s service standards. The role involves welcoming customers, providing genuine hospitality, completing transactions using the necessary systems, and helping customers with total-store fulfillment. Associates also maintain clean, organized, shoppable service areas and help ensure timely order completion and curbside delivery. The position requires multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. Schedules include weekend shifts and may include nights and holidays; hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make timely, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and motivation to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort using electronic devices and technology.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Assist customers with Buy Online Pickup In Store, returns, order pickups, and other total-store fulfillment activities.
- Use the systems needed to complete customer transactions and support pickup and return services.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders promptly and support curbside delivery.
- Welcome and engage customers with genuine hospitality, build relationships, and provide helpful service.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Support sales goals, stay informed about new arrivals, top-selling items, trends, and promotions, and contribute to store results.
- Recover merchandise and maintain an inviting, shoppable space.
- Collaborate with colleagues and help create a supportive team environment.
- Follow employment policies and safety rules and procedures.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
